Multiple times per week, clients are sending in videos like this one from Tammy Hyska, a CPA who does financial coaching for entrepreneurs
Hi, Here's a fun question every biz owner should ask themselves once per quarter: What part of your product/service could you upgrade...that would have the biggest impact on your customers' success? I'm talking about the one thing you do for customers that, if you took it from a B+ experience to an A+++ experience, would instantly turn them into raving fans. For example, we recently upgraded the heck out of the marketing plans we deliver to our clients when we first start coaching them. They were already good, but we wanted to make them great. So I flew our coaching and product teams out and we rebuilt the experience from the ground up. We implemented the new A+++ version at the beginning of Q4 and the impact has been instantly visible. Multiple times per week, clients are sending in videos like the one below from Tammy Hyska, a CPA who does financial coaching for entrepreneurs: | |
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