If you're managing sales reps long enough, sooner or later, you'll meet him:
the rebellious rep.
You tell them to do something—and they do something else.
You tell them not to do something they want to do—and they do it anyway, ignoring all the good reasons you've laid out to explain WHY they shouldn't do it, and what they should do instead.
What do you do with that kind of rep?
The answer is: it depends.
There's a good kind of defiance, and there's a bad kind of defiance. Great sales leaders distinguish between the two, and handle them very differently.
Go get'em!
Steli
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